Refund policy

At 12th House Studio, everything is made or experienced with love. We want you to be happy with your purchase, and we're always here to help if something isn't quite right.

Handmade Ceramics

Every ceramic piece is individually handmade, meaning slight variations in shape, colour and glaze are part of its unique character.

We don't generally offer returns or refunds for change of mind. However, if your item arrives damaged, faulty or isn't as described, please contact us at hello.12thhousestudio@gmail.com.

If your order arrives damaged, we recommend contacting us as soon as possible with photographs of the item and packaging so we can help resolve the issue.

Depending on the circumstances and your rights under Australian Consumer Law, we'll arrange an appropriate remedy, which may include a repair, replacement or refund.

Pottery Workshop Bookings

We understand that plans sometimes change!

Cancellations with 7 or more days' notice: A full refund is available.

Cancellations between 48 hours and 7 days: We offer the option to reschedule to another available workshop or receive studio credit instead of a change-of-mind refund.

Less than 48 hours' notice: Please contact us. Requests will be considered individually, taking into account costs already incurred and whether your place can be filled.

You're also welcome to transfer your workshop booking to a friend. Just let us know beforehand.

If We Cancel a Workshop

If 12th House Studio cancels a workshop, you'll be offered a full refund or the option to attend another available date.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law. Our products and services come with consumer guarantees that cannot be excluded.

Contact Us

For any returns, refunds or booking enquiries, please email hello.12thhousestudio@gmail.com.